TCF CUSTOMER STATEMENT
COMMITTED TO TREATING OUR CUSTOMERS FAIRLY
At FGA Capital UK Ltd we are committed to offering our customers the highest possible standards of service. In doing so we are pleased to support the Financial Services Authority initiative 'Treating Customers Fairly'. For more details on our customer commitments click on the TCF statement link at the bottom of the page.
FGA Capital UK Ltd became SAF Approved in September 2009. SAF (Specialist Automotive Finance), was introduced by the Finance & Leasing Association (FLA) in June 2007 to raise awareness of motor finance amongst car buyers by raising standards and improving knowledge of staff in showrooms.
SAF Approved was introduced in August 2009 and is now an industry recognised kitemark. It is audited and monitored by the FLA. To become SAF Approved each dealership must submit an annual SAF compliance statement and adhere to the SAF guidance note - a principles-based best practice document that calls for dealerships to lend responsibly and treat customers fairly.
The guidance note uses the FLA Lending Code as its foundation. For more information on SAF please go to www.financingyourcar.org.uk.